Return & Exchange Policy

🔄 Return & Refund Policy – Kausar Elysian

100% Risk-Free Shopping with Our Dedicated 7-Day Money-Back Guarantee

At Kausar Elysian (kausarelysian.store), customer satisfaction and long-term trust are our highest priorities. We specialize in 100% original unstitched brand fabrics for ladies, gents, and children.

Unlike many competitors in the Pakistani textile market who strictly enforce “Exchange Only / No Cash Refund” policies, Kausar Elysian guarantees a 100% risk-free online shopping experience backed by our 7-Day 100% Cash Back Guarantee.

📌 Quick Refund & Return Policy Summary

Policy HighlightsPolicy Details & Coverage
Return Window7 Days from the date of package delivery.
Refund Type100% Direct Cash Refunds (No Store Credits or Forced Exchanges).
Payment TransferBank Transfer, EasyPaisa, or JazzCash within 2 to 4 Working Days.
Quality CriteriaUncut, unstitched, unwashed fabric with original tags and invoice intact.
Defective Items100% Covered by Kausar Elysian (Includes Free Shipping).
Customer SupportWhatsApp/Call: 0371-6366787 | Email: kausarelysian@gmail.com

💰 1. 7-Day 100% Cash Back Guarantee

We want you to shop with complete peace of mind. If you are not completely satisfied with your unstitched suit fabric, color preference, or design, you can claim a full cash refund or exchange within 7 days of receiving your parcel.

💳 Direct Cash Refund Options

Once the returned item passes our quality inspection, cash refunds are transferred directly to your preferred account via:

  • 🏦 Direct Bank Transfer (All Pakistani Commercial Banks)
  • 📱 EasyPaisa Mobile Wallet
  • 📱 JazzCash Mobile Wallet

Refunds are processed and credited to your account within 2 to 4 working days post-inspection.

✅ 2. Eligibility Criteria for Returns and Refunds

To qualify for a 100% cash refund or product exchange under our 7-day policy, the returned parcel must fulfill the following mandatory conditions:

  • ✂️ Original Fabric State: The fabric or suit must be in its original, unused, unwashed, and uncut condition.
  • 🏷️ Complete Packaging: The product must be returned with all original brand tags, labels, bags, and the original purchase invoice.
  • ✨ Pristine Condition: The item must be completely free from any perfume scents, laundry odors, makeup stains, or damage caused post-delivery.

⛔ 3. Strict Non-Refundable & Non-Exchangeable Exclusions

To maintain high standards of hygiene and fabric quality, we strictly cannot process refunds or exchanges under the following conditions:

  • 🚫 Tailored or Cut Fabrics: Suits or fabric pieces that have been cut, tailored, stitched, altered, or washed post-delivery.
  • 🚫 Customer Handling Damage: Products damaged due to improper washing, harsh detergents, bleaching, or stitching errors by your tailor.
  • 🚫 Expired Claims: Return or refund requests submitted after the 7-day window has expired.

📦 4. Damaged, Defective, or Incorrect Items Policy

We perform strict multi-step quality checks before dispatching every parcel. However, in the rare event that you receive a damaged fabric piece, weave defect, or incorrect item:

  1. 📸 Notify Us Instantly: Please contact our customer support team via WhatsApp at 0371-6366787 within 24 hours (1 working day) of parcel delivery.
  2. 📹 Provide Evidence: Share clear photos or a short video clip highlighting the defect along with your Order ID.
  3. 🚚 Free Resolution: We will arrange an immediate free replacement or issue a 100% full cash refund, including all return courier dispatch charges!

📋 5. Step-by-Step Return Process

Returning a product at Kausar Elysian is fast and simple. Just follow these 4 steps:

  • Step 1: Contact Customer Care: Reach out to us via WhatsApp/Call at 0371-6366787 or email kausarelysian@gmail.com with your Order ID and reason for return.
  • Step 2: Pack the Item Securely: Securely place the uncut fabric in its original brand packaging along with the invoice slip.
  • Step 3: Ship to Store Address: Dispatch the parcel via any standard courier service to our flagship store:Kausar Elysian Store Office #30, 1st Floor, 1 Fareed Plaza, Shadman Market, Lahore, Punjab, Pakistan.
  • Step 4: Quality Inspection & Instant Refund: Once received at our Lahore office, our team inspects the item within 24 to 48 hours and transfers your cash refund directly via Bank, EasyPaisa, or JazzCash.

🚚 6. Return Shipping Fee Structure

ScenarioShipping Fee Bearer
Defective, Damaged, or Wrong Item🟢 Kausar Elysian covers 100% of the return courier charges.
Mind Change / Personal Preference🔵 Customer pays the nominal courier dispatch fee to our Lahore store.

🏢 Physical Store Location & Contact Information

Have questions regarding your return or exchange? Visit our flagship outlet or get in touch with our support team:

  • 🏪 Brand Name: Kausar Elysian
  • 📍 Physical Outlet Address: Office #30, 1st Floor, 1 Fareed Plaza, Shadman Market, Lahore, Punjab, Pakistan.
  • 📞 WhatsApp / Call Support: 0371-6366787
  • ✉️ Customer Care Email: kausarelysian@gmail.com
  • 🌐 Official Website: kausarelysian.store

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