Welcome to the official Kausar Elysian FAQs Page. Here you will find quick, clear, and comprehensive answers to all your questions regarding our 100% original unstitched ladies lawn suits, executive gents luxury cotton & wash-and-wear, kids ethnic collections, order tracking, nationwide shipping, international courier, and our signature 7-Day 100% Cash Back Money-Back Return Guarantee.
If you need any immediate assistance, our dedicated customer care team is available via WhatsApp at 0371-6366787 or Email at kausarelysian@gmail.com.
🛍️ 1. Fabric Authenticity, Collections & Quality FAQs
Q1: Are all fabrics sold at Kausar Elysian 100% original brand quality?
Answer: Yes, absolutely! Kausar Elysian guarantees 100% original, premium-grade unstitched brand fabrics. We craft and curate top-tier textiles including unstitched ladies lawn suits, summer lawn collection 2026, luxury chiffon dupatta suits, printed silk, linen, velvet, winter khaddar, executive gents cotton, wash-and-wear, Boski, and kids festive ethnic suits.
Q2: What categories of unstitched suit fabrics are available at Kausar Elysian?
Answer: We are a complete one-stop family fabric store offering three main categories:
Ladies Unstitched Collection: 3-piece and 2-piece printed & embroidered lawn suits, chiffon dupatta suits, luxury silk, cotton satin, linen, and winter khaddar collections.
Gents Unstitched Collection: Premium executive cotton, high-grade yarn-dyed wash-and-wear, tropical suiting, Boski fabric, and gents kurta/shalwar kameez cloth.
Kids Unstitched Collection: Traditional ethnic fabric pieces, kids lawn suits, and festive suit fabrics for young boys and girls.
💰 2. 7-Day 100% Cash Back Guarantee & Refund FAQs
Q3: How is Kausar Elysian’s return policy superior to Grace Fabrics and other brands?
Answer: While most major Pakistani fabric brands (such as Grace Fabrics) strictly enforce a “No Cash Refund / Exchange Only” policy, Kausar Elysian offers a genuine 7-Day 100% Cash Back Money-Back Guarantee. If you are not completely satisfied with your unstitched fabric quality or color choice, you can return the uncut suit for a full cash refund transferred directly to your Bank Account, EasyPaisa, or JazzCash.
Q4: Can I claim a cash refund if my tailor has already cut or stitched the fabric?
Answer: No. Under our strict hygiene and quality assurance guidelines, suit pieces that have been stitched, cut by a tailor, washed, altered, chemically treated, or damaged post-delivery are non-refundable and non-exchangeable. We only accept returns for unstitched, uncut, and unwashed suit fabric in its original brand packaging.
Q5: How many days does it take to receive my 100% cash refund?
Answer: Once your returned parcel reaches our Lahore store at Office #30, 1st Floor, 1 Fareed Plaza, Shadman Market, Lahore, our Quality Assurance (QA) team inspects the item within 24 hours. Your 100% cash refund is disbursed directly to your EasyPaisa, JazzCash, or Bank Account within 2 to 4 working days.
Q6: What should I do if I receive a damaged suit, defect, or incorrect color?
Answer: Take clear photos or a short video of the damaged item immediately upon opening the parcel and notify our WhatsApp support (0371-6366787) within 24 hours (1 working day). We will immediately dispatch a free replacement or issue a full cash refund with zero extra delivery charges.
🚚 3. Shipping, Delivery Timings & COD FAQs
Q7: How many days does delivery take in Lahore?
Answer: All orders placed within Lahore are dispatched quickly and delivered to your doorstep within 2 Working Days.
Q8: What is the delivery timeframe for Karachi, Islamabad, Faisalabad, and other Pakistani cities?
Answer: For all cities outside Lahore across Pakistan (including Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad, and Sukkur), delivery takes 3 Working Days.
Q9: How can I qualify for FREE Shipping across Pakistan?
Answer: Place an order worth Rs. 40,000 or more to automatically qualify for 100% Free Nationwide Express Delivery anywhere in Pakistan!
Q10: Is Cash on Delivery (COD) available nationwide?
Answer: Yes, safe and convenient Cash on Delivery (COD) service is available for all domestic orders across Pakistan.
Q11: Do you ship Pakistani unstitched suits internationally outside Pakistan?
Answer: Yes! Kausar Elysian ships Pakistani unstitched designer suits worldwide (United States, United Kingdom, Canada, UAE, Saudi Arabia, Australia, Qatar, Europe) via premium international couriers (DHL Express, FedEx) within 5 to 7 Working Days.
📍 4. Store Location & Customer Support FAQs
Q12: Can I visit your physical store in Lahore to inspect fabric quality in person?
Answer: Yes, you are warmly welcome to visit our physical flagship store in Lahore:
Brand Name: Kausar Elysian
Store Address: Office #30, 1st Floor, 1 Fareed Plaza, Shadman Market, Lahore, Punjab, Pakistan.
Store Timings: Monday to Saturday | 10:00 AM – 8:00 PM (PKT).
Q13: How do I track my dispatched order parcel?
Answer: As soon as your order is dispatched from our Lahore store, you will receive an automated SMS and Email containing your Courier Tracking ID and live tracking link (TCS, Leopard Courier, PostEx, M&P, Call Courier).
📍 Customer Support Contact Information
For any additional questions, order updates, tracking help, or wholesale fabric inquiries, feel free to contact us:
Brand Name: Kausar Elysian
Physical Store Address: Office #30, 1st Floor, 1 Fareed Plaza, Shadman Market, Lahore, Punjab, Pakistan.
Customer Support Call / WhatsApp: 0371-6366787
Official Support Email: kausarelysian@gmail.com
Official Website: kausarelysian.store
